Wave 2019: Frequently Asked Questions (FAQs)


Q. How often can I enter?
A: You may register once before 15th March and enter the contest on 15th March when the contest starts.

Q: Do I have to register every day to be eligible for the contest?

A: No, only one registration is required.


Q. My name was shown as a winner, why haven’t I heard anything from you yet?
A. If it’s been 3 business days and we haven’t contacted you using the contact information you provided on the entry form, someone with an identical name was drawn. Identical names could be rare but happen occasionally.

Q: Is the contest winner selected randomly? How are you making sure it is not random?

A: No, the contest winner is not selected in random. We select the winner based on the fastest and the most accurate answers.


Q. My question wasn’t answered, how do I contact you?
A. The best way to quickly get in touch with us for Wave questions is to comment on our Facebook page, comment on a related video on our YouTube channel, or email us at 

Q: Why isn't my country included?
A: We work hard to include as many countries as possible but must remain compliance to local laws and regulations.

Q: Should I receive a confirmation email after registering for the contest?
A: Yes, if you selected the “send confirmation email” box when you submitted your entry. A reminder email will also be sent before the contest day.

Q: If my country isn’t listed in the terms and conditions, can I still win?
A: No, unfortunately the contest is limited to the countries listed in the Terms & Conditions only.

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